In an industry which is shifting from a transportation-centric to a traveler-centric model, there is much to gain from implementing business processes which improve the passenger experience at every step of the journey. Self-service check-in is already making a big difference. With better use of staff and space, reduced costs and increased efficiency, passenger empowerment makes a win-win-win for airports, airlines and travelers. The recent big push has been luggage self-tagging. From this initiative, bag drop is rapidly becoming the next self-service milestone. And 65% of the passengers are attracted by the self-service bag drop.
Self Service Bag Drop is a solution that gives passengers an end-to-end self-service check-in process. With the Self Bag Drop, the passenger can complete the entire check-in process without having to queue at the check-in desk.
Responding to passengers's desire for self-service, COFELY Services implemented the first self-service baggage drop-off in North America.
Introducing today a new generation self-service bag drop point.
Any questions ? Please contact us.
Director, Airport Services
550, rue Sherbrooke Ouest, bureau 400
Montreal (Quebec) H3A 1B9, CANADA